Privacy Policy

This Policy was last reviewed and updated on: 2 May 2025

No Cap Cleaning values and respects the privacy of the people we deal with. No Cap Cleaning is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include your name, mailing or street address, date of birth, email address or phone number.

How do we collect your personal information?

We collect your personal information directly from you when you:

interact with us over the phone
interact with us in person
interact with us online
subscribe to our mailing list
apply for a position with us as an employee, contractor or volunteer; ● [insert].]

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

provide you with information or services that you request from us
deliver to you a more personalised experience and service offering
improve the quality of the services we offer
internal administrative purposes
marketing and research purposes

Disclosure of personal information to third parties

We will never disclose your personal information to third parties.

How do we protect your personal information?

No Cap Cleaning will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

having a robust physical security of our premises and databases / records
taking measures to restrict access to only personnel who need that personal information to effectively provide services to you

Our website may use cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience on the No Cap Cleaning website. We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by sending us an email at nocapcleaning2250@gmail.com.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

No Cap Cleaning will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within seven [7] business days.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance by sending us an email at nocapcleaning2250@gmail.com.